LivehelpGenie has a highly efficient monitoring system. It does not clog your bandwidth by repeatedly checking the server for new visitors. (No refresh needed to update tables). There is no upper limit on the number of visitors to be monitored.

• Real-Time Site Activity Monitoring- Operators have an instant access to the profile of the visitor containing computer information and navigation information. This includes:

1. Browser type being used - The monitor on the operator console will display what browser type the visitor is using.
2. Actual URL of page visited - Operators can see the pages the site visitor has viewed before and from which page he has come to chat. This can help operators target their welcome message better. E.g. If the visitor is viewing the pricing page, the operator can directly send a message like- Hi! Do you have a pricing question?
3. Time spent on your site - Agents can know the total time spent by a visitor on their website.
4. Time spent on each page - One can also monitor how much time a visitor has spent on each page on your site. This helps the support representative get a good idea of what the visitor is really looking for and therefore can give a better guidance and information.
5. Geographical Locator - The Geographical Locator will display the country and the IP address the visitor is coming from. This gives the site owner an overview of the website traffic.
6. Referral information - Ever wondered where your visitors clicked from to get to your website? With this feature, LivehelpGenie lets you to see how each consumer found your website-whether through a search engine or a link. This information helps you plan effective marketing strategies helping you decided where to best place your advertising dollars.

• Monitor 1000's of visitors simultaneously - There is no upper limit on the number of visitors that can be monitored simultaneously.