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 Enhance Visitor Experience

  • Emoticons - Add a personal touch to the chat by letting the visitors show emotions through emoticons. Make Live Help experience more friendly for the visitor.
  • Typing Notification - There will be notification on the visitor's window to know that the operator is busy composing a reply. This will make the visitor feel that he is being attended and he will not leave the chat mid-way.
  • E-mail Chat Transcripts - At the end of the chat session, the customer has the option to have the transcript emailed to him/her.
  • Leave a message when offline - If no support representatives are available, the visitor goes directly to a 'Leave a Message' form. The form sends the message to an email address specified by that department. The operator can then get back to the visitor later on without missing out on any visitor.
  • Innovative Design / Templates - Enhance your visitor's live chat experience by providing innovatively designed chat window templates which go with theme of your website.
  • Chat transfer facility - If an operator gets disconnected due to any reason then the chat is transferred to another operator automatically.
  • Notification of operator status ­ If an operator is online, offline or busy he can set the chat icons accordingly which will facilitate visitors make his chat accordingly, and he will get to know the operators status.

 

For any query, please chat with our LivehelpGenie Representative.